Our return policy - What if I need to return a product?
What if I need to return a product?
If your items are faulty, we are more than happy to replace your product free of charge. Replacements are only accepted if the products are faulty, which is why we would require a picture of the unopened package within 48 hours of the receipt. Every time we sell, we carefully inspect before it is shipped to you.
What do I do if my products are damaged?
Please send us an email to info@dutchcheeseman.co.uk with a photograph attached, and we will ensure that your problems are dealt with accordingly
Why are my cheeses not the same weight as ordered?
As we cut all our cheeses by hand their can be a 10% margin between the weight ordered for every individual cheese, but the total weight of all the cheeses will be the amount ordered or above the total weight.
DELIVERY INFORMATION
How we make sure you receive our 100% freshness and quality assurance…
The order cut-off moment is every Wednesday at 10.00 AM. DHL aims to deliver your package the next day.
To qualify for free shipping the minimum spend is £45. (We only ship to mainland UK.)
Unfortunately we cannot withhold your orders, once your order has been placed, it will be dispatched on our weekly shipping round.
We regret to inform you that we are unable to ship to the following areas:
Zone C and Zone D
- Northern Ireland (BT)
- AB31 - AB38
- AB41 - AB56
- HS
- IV
- KA27 - KA28
- KW
- PA21 - PA50
- PA60 - PA78
- PA80
- PH4 - PH44
- PH49 - PH50
- ZE1 - ZE3
- Isle of Man (IM1 - IM9)
- Guernsey (GY1 - GY10)
- Jersey (JE1 - JE5)
If you still wish to proceed with shipment, please email us at info@dutchcheeseman.co.uk.
If you need further assistance or any modifications, feel free to ask!
