Return Policy

Our return policy - What if I need to return a product?

What if I need to return a product?

If your items are faulty, we are more than happy to replace your product free of charge. Replacements are only accepted if the products are faulty, which is why we would require a picture of the unopened package within 48 hours of the receipt. Every time we sell, we carefully inspect before it is shipped to you.

What do I do if my products are damaged?

Please send us an email to with a photograph attached, and we will ensure that your problems are dealt with accordingly

Why are my cheeses not the same weight as ordered?

As we cut all our cheeses by hand their can be a 10% margin between the weight ordered for every individual cheese, but the total weight of all the cheeses will be the amount ordered or above the total weight.